Accessibility Statement

Product or Service Name: Geolocation – Orbe
Main URL: https://orbe.app/
Date of Declaration: 06/28/2025

Commitment to Accessibility

At Orbe, we firmly believe that all individuals, regardless of their abilities, should have equitable access to our digital products. More broadly, we believe everyone has the right to enjoy a seamless shopping experience tailored to their physical, cognitive, and sensory needs. That is why we are committed to ensuring that our app—its Shopify interface, storefront integration, and official website—is accessible to all users.

Accessibility Standards Applied

This site and application have been designed to comply with the following guidelines:
✅ Web Content Accessibility Guidelines (WCAG) 2.2 – Level AA
Based on the specification published by the W3C: https://www.w3.org/WAI/standards-guidelines/wcag/

This compliance ensures adherence to:

  • 🇺🇸 United States of America: Section 508 (USA)

  • 🇪🇺 European Union: European Directive 2019/882 (EAA)

  • 🇪🇸 Spain: Law 34/2002 (LSSI), Law 9/2017 (Public Contracts), RD 1112/2018

  • 🇬🇧 The United Kingdom: UK Public Sector Accessibility Regulations

  • 🇫🇷 France: RGAA 4.1

  • 🇩🇪 Germany: BITV 2.0

  • 🇳🇱 Netherlands: Tijdelijk besluit digitale toegankelijkheid

  • 🇨🇦 Canada: ACA (Canada)

Scope of This Statement

This declaration covers the following components:

  • Shopify Admin Dashboard: Internal interface of the app within the Shopify admin panel, used by merchants to configure and manage the application. Fully compliant (AA)

  • Storefront App: Public-facing component of the app integrated into the merchant's Shopify storefront, visible and interactive for end customers. Fully compliant (AA)

  • Public Website: External website where the app is presented, including product information, support resources, and documentation (orbe.app). Partially compliant (AA)

Evaluation Methods

This declaration is based on:

✅ Technical self-assessment by the internal design and development team.
✅ Automated tools (axe, WAVE, Lighthouse, Stark, HeadingsMap).
✅ Manual testing with assistive technology (VoiceOver, keyboard navigation).

Non-Compliant Content

At this time, we have identified the following non-compliant content:

In the Shopify Admin Dashboard:

  • This accessibility statement excludes third-party tools integrated into our application, even if they are part of the navigation process. One such example is Code Mirror, the CSS and HTML code editing tool,which currently does not offer full support for screen readers. Other example is Tinymce, the text editor tool we use in the Translations page.

On the public website:

  • Images incorrectly tagged and missing alternative text.

  • Missing some h1 and h2 headers.

If you discover any other barriers, we encourage you to notify us (see Contact section).

Date of last review

This statement was last reviewed on: 06/28/2025

Contact information

If you encounter difficulties accessing any part of our service, or if you would like to send suggestions or report an accessibility issue, please contact us:
📧 Email: support@orbe.app
🌍 Form: https://orbe.app/contact
We are committed to responding within a maximum of 5 business days.

Complaint Procedure

If you are not satisfied with the response received, you may file a complaint with the relevant local authorities in your country of residence:

  • 🇪🇺 European Union: Your Europe Platform – Accessibility Complaints

  • 🇪🇸 Spain: Spanish Data Protection Agency

  • 🇫🇷 France: Défenseur des Droits

  • 🇩🇪 Germany: Schlichtungsstelle BGG

  • 🇬🇧 The United Kingdom: Equality and Human Rights Commission

  • 🇨🇦 Canada: Accessibility Commissioner – Office of the CHRC